Terms of Use

Purpose of this service

The NAVTTC Facilitation Desk is an official Government of Pakistan grievance redressal mechanism for trainees, institutes, vendors, agencies and citizens interacting with NAVTTC programs. By using this site you agree to use it for genuine complaints, service requests and suggestions.

Acceptable use

• Provide accurate, complete information; knowingly false complaints may be closed without action.
• Do not submit abusive, defamatory or threatening content — such tickets are flagged and may be referred to authorities.
• One CNIC may file repeated genuine complaints; spam, duplicates and automated flooding are rate-limited and flagged.
• Official portal accounts (institute/vendor) are issued to named authorized contacts; sharing credentials is prohibited.

Organisation accounts

Institute and vendor accounts are created on request and remain pending until NAVTTC verifies the organization’s registration details and authorized contact. NAVTTC may suspend accounts that fail verification, submit false documents or breach these terms.

No warranty & limitation of liability

The service is provided on a best-effort basis with published service standards. Scheduled or emergency maintenance may cause brief unavailability; announced notices are published on this site. Nothing in these terms limits any legal right you have under the law of Pakistan.

Changes to these terms

These terms may be updated as the service evolves; the revision date above always reflects the current version. Continued use of the site after changes constitutes acceptance.