How the Facilitation Desk works
From filing to closure in four transparent steps — every ticket carries a reference number, a responsible department and a deadline.
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File your complaint
Register online in minutes — institutes, vendors and trainees alike. Trainees only need a CNIC; no account required. You receive a reference number (e.g. FIN-2026-000123) and a QR receipt instantly.
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We triage & route
The desk classifies your ticket and routes it to the responsible wing or regional office based on category, district and program — automatically, within minutes of filing.
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Resolution within SLA
Every category carries a service standard (SLA clock runs on business hours). If a deadline slips, the ticket escalates automatically — Helpdesk to Director/DG, then ED, then Chairman.
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Confirm & rate
You verify the resolution — confirm it, or reject it with a note if the issue persists. Closed tickets invite a satisfaction rating that feeds department scorecards published on this site.
Automatic escalation ladder
Deadlines are enforced by the system, not goodwill. If a level misses its clock, the next level is notified automatically.